We are committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your data in compliance with applicable privacy laws.
HERMOSA HERMONIA ("Company," "we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information provided by our clients ("you" or "your"). This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information in connection with our beauty treatment services.
This policy applies to all information collected through our website, mobile applications, in-person consultations, treatment sessions, communications, and any other interactions with HERMOSA HERMONIA.
We process your personal information based on:
| Category | Information Types | Collection Method |
|---|---|---|
| Basic Identity | Full name, date of birth, gender, age, contact details (phone, email, address) | Registration forms, consultation intake |
| Identification Documents | Government ID copies, address proof (when required) | Age verification, legal compliance |
| Emergency Contacts | Emergency contact names, relationships, phone numbers | Safety forms, consent documents |
| Financial Information | Payment methods, transaction records, billing history | Payment processing, account management |
| Health Data Category | Specific Information | Purpose |
|---|---|---|
| Medical History | Past/current medical conditions, surgeries, hospitalizations, chronic diseases | Treatment safety assessment |
| Medications | Prescription drugs, over-the-counter medications, supplements, dosages | Drug interaction prevention |
| Allergies & Sensitivities | Known allergies, previous adverse reactions, product sensitivities | Allergic reaction prevention |
| Reproductive Health | Pregnancy status, breastfeeding, menstrual cycle, hormonal treatments | Treatment contraindication assessment |
| Lifestyle Factors | Smoking, alcohol consumption, sun exposure, stress levels, sleep patterns | Treatment planning and results optimization |
| Skin/Hair Conditions | Current skin issues, previous treatments, product usage, results history | Customized treatment protocols |
We may use your information for marketing purposes only with your explicit consent, which you can withdraw at any time:
We may share your information in the following circumstances:
| Recipient Category | Information Shared | Purpose & Legal Basis |
|---|---|---|
| Healthcare Professionals | Relevant medical history, treatment details, complications | Emergency care, medical consultations, referrals |
| Service Providers | Limited operational data only | Payment processing, appointment scheduling, communication platforms |
| Legal Authorities | Information required by law | Subpoenas, court orders, government investigations |
| Insurance Providers | Treatment details, medical necessity documentation | Claims processing (with explicit consent) |
| Professional Bodies | Treatment records, incident reports | Professional investigations, licensing requirements |
| Emergency Contacts | Health status, emergency information | Medical emergencies, safety situations |
In the event of a merger, acquisition, sale, or transfer of business assets, client information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.
We may use and share anonymized, aggregated data that cannot identify individual clients for research, statistical analysis, industry reports, and business improvement purposes.
| Security Layer | Protection Methods |
|---|---|
| Physical Security | Locked facilities, restricted access, secure storage cabinets, surveillance systems |
| Digital Security | Encrypted databases, secure passwords, firewall protection, regular software updates |
| Access Controls | Role-based access, individual user accounts, activity logging, regular access reviews |
| Staff Training | Privacy training, confidentiality agreements, security awareness programs |
| Communication Security | Encrypted email, secure messaging platforms, protected phone systems |
Our breach response protocol includes:
You have the right to:
To exercise any privacy rights, contact us at:
We will respond to valid requests within 30 days and may require identity verification before processing.
Our website uses cookies and similar technologies to:
We may use third-party services that collect information:
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or delete existing cookies.
Your information is primarily stored and processed within India. However, some of our service providers (such as cloud storage, email services, or analytics platforms) may transfer data internationally.
Countries where your data may be processed include those where our technology service providers operate, typically including the United States, European Union, and other jurisdictions with adequate privacy protections.
For clients under 18:
We reserve the right to modify this Privacy Policy at any time to reflect changes in:
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.
For privacy-related questions, concerns, or complaints, contact our Privacy Officer:
We are committed to resolving privacy concerns promptly and fairly:
If you are not satisfied with our response to privacy complaints, you may file complaints with relevant regulatory authorities, including data protection authorities or consumer protection agencies in your jurisdiction.